Using 399et Terms and Conditions

By using 399et's website and services, you fully agree to these Terms & Conditions. 399et is an internationally licensed online gaming platform designed specifically for users in Bangladesh. These terms have been prepared in compliance with applicable laws in Bangladesh and international gaming regulations.

By opening an account or using any of 399et's services, you agree to comply with these Terms & Conditions, our Privacy Policy, and our Responsible Gaming Policy. If you disagree with any part of these terms, please refrain from using our services.

These Terms & Conditions may be updated at any time. For significant changes, a notification will be sent to your registered email or displayed on the platform. We recommend visiting this page regularly to stay informed.

To register with 399et, you must provide accurate and truthful information. Your real name, date of birth, active mobile number, and valid email address are required at the time of registration.

Important account-related rules:

• Each individual may operate only one account. If multiple accounts are found belonging to the same person, all accounts will be permanently closed.
• Your account password must be kept strictly confidential. Sharing your password with anyone is completely prohibited.
• If you become aware of any unauthorized access to your account, you must notify the 399et support team immediately.
• Completing account verification (KYC) is mandatory. A copy of your national ID or passport may be required.
• 399et reserves the right to seize accounts created with false information along with all associated balances.

Deposits and withdrawals on 399et are fully secure and processed quickly. We support the most popular mobile banking methods in Bangladesh.

Account verification must be completed before any withdrawal request is processed. No withdrawal will be approved without verification. 399et reserves the right to request additional verification for any suspicious transactions.

• We recommend using the same method for both deposits and withdrawals.
• Using unclean or suspicious funds is strictly prohibited.
• 399et complies with international AML policies to prevent money laundering.

399et regularly offers a variety of bonuses and promotions. Each bonus comes with its own terms that you must read before accepting.

General Bonus Terms & Conditions:

• Wagering requirements vary by bonus. Typically, you need to wager 20–40 times the bonus amount.
• Bonuses have a limited validity period. Any bonus not used within the specified time will be forfeited.
• The same device, IP address, or members of the same household may not claim the same bonus more than once.
• If bonus fraud is detected, both the bonus and any associated winnings will be fully voided.
• Free spin bonuses are subject to usage restrictions on specific games.
• 399et reserves the right to modify or cancel any bonus offer at any time.

All betting and gaming activities on 399et are conducted in accordance with international standards. Each game has its own rules, which are detailed within the game itself.

• All Sports Betting is settled based on real-time odds. If the odds change after a bet is accepted, the odds at the time of acceptance will apply.
• 399et is not liable for any losses resulting from system delays during live betting.
• If an event is cancelled, bets will be refunded. However, a separate policy applies in cases of partial cancellation.
• Slots and casino games run on certified RNG technology, which is regularly audited by independent third parties.
• Maximum bet limits are set per game and event. Bets exceeding the specified limit will not be accepted.
• If a game is interrupted due to a technical issue, bets placed in the affected round may be considered void.

The following activities are strictly prohibited while using 399et's services. Any involvement in such activities will result in permanent account closure and may lead to legal action.

• Creating multiple accounts to claim bonuses or take advantage of promotions.
• Using any software, bots, or automated systems to play games.
• Accessing or using another person's account.
• Engaging in money laundering or any illegal financial activity.
• Exploiting platform vulnerabilities or bugs to gain an unfair advantage.
• Threatening or harassing other users.
• Filing false chargebacks or payment disputes.
• Attempting to introduce viruses or malicious code into the platform.

399et treats the protection of users' personal data as its highest priority. To read our full privacy policy, Privacy Policy page here.

The information we collect is used solely for the following purposes:

• Account Verification & Management.
• Payment processing and fraud prevention.
• Providing customer service and support.
• Fulfilling legal obligations.
• Platform improvement and personalized experience development.

We never sell your personal data to third parties. However, we may be required to share information with regulatory authorities when legally obligated to do so.

399et is firmly committed to responsible gaming. We want your gaming experience to always be enjoyable and never a source of harm.

• Deposit Limits: You can set your own daily, weekly, or monthly deposit limits at any time.
• Time Limit: You can set a daily limit on how much time you spend playing.
• Self-Exclusion: You can temporarily or permanently close your account at any time if needed.
• Reality Check: You will receive periodic reminders to review your gaming activity.

If you have a dispute or complaint, please contact our customer support team first. We aim to provide an initial response within 48 hours.

1. As a first step, please report the issue via live chat or email.
2. The support team will investigate and provide a resolution within 7 business days.
3. If you are not satisfied with the resolution, you may initiate a formal complaint process.
4. Neutral third-party mediation is acceptable for complex disputes.

399et's decisions shall be considered final unless the applicable licensing authority directs otherwise. We are committed to ensuring transparency and fairness in resolving all disputes.

399et reserves the right to partially or fully update these Terms & Conditions at any time. For significant changes, at least 14 days' prior notice will be given.

Circumstances under which 399et reserves the right to close your account:

• For violating the Terms & Conditions.
• If evidence of fraud or suspicious activity is found.
• For accounts that have been inactive for an extended period (12 months or more).
• Due to legal or regulatory obligations.

Decisions regarding balance refunds upon account closure are made on a case-by-case basis. If the account is closed due to a rule violation, the balance may be forfeited.