At 399et, we believe real enjoyment only comes when gaming stays in your control. Our responsible gaming policy is here to help you set limits, understand risks, and access support whenever you need it.
Online gaming is a form of entertainment — but like any entertainment, it's only truly enjoyable when approached with awareness and self-control. Responsible gaming at 399et isn't just about following rules; it's a mindset, a way of playing.
The core of responsible gaming is simple — you control the game, not the other way around. You decide in advance how much time and money to spend, and when to stop. 399et respects those decisions and provides a range of protection tools to support you along the way.
As online gaming continues to grow in popularity in Bangladesh, awareness has never been more important. 399et is committed to standing by you in maintaining a healthy balance between family, work, and social life.
399et is more than a gaming platform — we care about the long-term wellbeing of our players. Our responsible gaming policy stands on three core pillars:
We want you to always know how long you've been playing, how much you've spent, and how your gaming habits are changing over time.
With powerful tools including deposit limits, time limits, cooling-off periods, and self-exclusion, you have full control over your own experience.
Our 24/7 support team, expert advice, and helpline resources are always within reach, whatever you need.
Under this policy, 399et ensures that all advertising and promotions are created responsibly and never encourage harmful behavior. We treat new players with the same care as experienced ones — our goal is to build a safe, fair, and enjoyable environment for everyone.
399et provides the following tools to help you stay in control of your gaming experience. All of them can be activated at any time from your account settings:
Set a maximum deposit limit on a daily, weekly, or monthly basis. Once set, reducing a limit takes effect immediately; increasing it requires a 24-hour waiting period.
Decide in advance how much time you want to spend on the platform each day. Once your limit is reached, you will automatically receive a warning message.
Take a temporary break ranging from 24 hours to 6 weeks. During this period you will not be able to log in to your account, but access will be restored afterward.
Exclude yourself from the platform for 6 months to 5 years, or permanently. This is the strongest protection available — your account cannot be recovered during this period.
After a set period, a pop-up notification will appear showing how long you have been playing, how much you have lost, and how much you have won. This helps keep you informed and aware.
Lock your account instantly in an emergency. Our support team is available 24/7 and ready to help.
The table below compares the key features of 399et's responsible gaming tools, so you can easily find the one that suits you best:
| Tool Name | Duration | Adjustable | Applicable To |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Yes (with a 24-hour delay) | Financial Control |
| Time Limit | Daily | Yes (Immediate) | Time Management |
| Cooling-Off | 24 hours – 6 weeks | After Expiry | Temporary Break |
| Self-Exclusion | 6 months – Permanent | No | Long-Term Protection |
| Reality Check | Per Session | Yes | Raising Awareness |
| Account Lock | Instant | Via Support | Emergency |
Gaming addiction doesn't happen overnight — it builds gradually. That's why recognizing the signs early is so important. Do any of the following apply to you or someone close to you?
If two or more of the above signs feel familiar, don't ignore them. Seeking help is not a sign of weakness — it's a brave and smart step to take.
If you are experiencing difficulties, follow the steps below — we are with you every step of the way:
The first step is an honest assessment of where you stand. Is gaming having a negative impact on your life? An honest answer to that question is where change begins.
Go to account settings to activate deposit limits, time limits, or a cooling-off period. This will help you take immediate control of your gaming activity.
Reach out to our Responsible Gaming team via live chat or email. They will give you the right guidance with complete confidentiality.
If needed, seek help from a gaming addiction specialist or counselor. Professional guidance can support a faster recovery.
Support from loved ones matters more than you know. Talk to them openly — their encouragement and care can help you move forward.
399et strictly prohibits account registration and gaming for anyone under 18. Age verification is mandatory at sign-up, and we reserve the right to request ID verification in any case of suspected underage access.
Our advice to parents:
Ask yourself the following questions. If you answer "Yes" to most of them, start using our protection tools or get in touch with us:
The following organizations offer free support for gaming addiction and mental health issues:
An internationally recognized self-help organization. Connect with others facing the same challenges and receive confidential support.
An organization offering free advice, information, and support for gaming-related issues. Helpline and online chat available.
An organization dedicated to the prevention and treatment of problem gaming. Provides research, awareness programs, and personal support.
A Bangladeshi helpline for mental health support. Offers Bengali-language assistance for depression, anxiety, and addiction.
399et operates under an international gaming license, ensuring security and fairness for all players.
All your data and transactions are protected with 256-bit SSL encryption.
Access for minors is fully blocked through a strict KYC process.
RNG (Random Number Generator) certified games — every outcome is completely fair and unbiased.
Get help from our expert team anytime via live chat or email.
All our bonuses and offers are responsibly designed — no offer is intended to encourage addictive behavior.
On your own terms, at your own pace. 399et is committed to giving you a safe, transparent, and enjoyable gaming experience.