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Privacy Policy

Your data with us Fully Secure

Protecting your privacy at 399et is our top priority. This page gives you a clear, transparent overview of how we collect, use, and safeguard your information.

Last Reviewed: January 2026 · Next Review: July 2026
At a glance
Encryption SSL 256-bit
Data Sales Never
Third-Party Sharing For legal purposes only
Cookie Usage With user consent
Right to Erasure Yes
Our Promise

Protecting Your Privacy How serious we are

We follow industry-leading technology and international standards to protect every user's data on 399et.

End-to-End Encryption

All your data is protected with 256-bit SSL encryption. Every stage of data transfer is encrypted to ensure no third party can access your information.

We Don't Sell Your Data

399et never sells your personal data. Your name, contact number, and financial details are kept strictly confidential — that is a core principle we stand by.

User Control

You can view, correct, or request deletion of your data at any time. You have full control over your personal information.

Transparent Cookie Policy

We only use necessary cookies. Advertising or tracking cookies require your separate consent. You can update your cookie preferences at any time.

Secure Data Storage

All data is stored on internationally certified secure servers. Regular security audits and backup systems ensure your information is never lost.

GDPR Compliant

Our Privacy Policy is built in line with international GDPR standards and is fully compliant with Bangladesh's local data protection laws.

Table of Contents
1. Scope & Applicability

Welcome to 399et. This Privacy Policy explains how we collect, use, and protect your personal information. 399et is a trusted online gaming platform built for users in Bangladesh, and your privacy is our highest priority.

By using our website or services, you automatically agree to this Privacy Policy. We strongly encourage you to read it carefully before using our services.

This policy applies to all 399et services — web, mobile app, customer support channels, and any other means of communication with us.

Key Point: We only collect what is necessary, never sell your data, and you retain full control over your information.
2. Information We Collect

399et only collects information that is necessary to provide you with the best service. The types of data we collect include:

a. Information you provide directly:

  • Name, date of birth, mobile number, and email address provided at registration.
  • National ID or passport details submitted during account verification.
  • Payment details such as your Mobile Banking, Nagad, or Rocket number.
  • Messages or complaints you submit to customer support.
  • Information provided when participating in surveys or competitions.

b. Automatically collected information:

  • IP address, device type, and operating system.
  • Browser information and preferred language settings.
  • A log of which pages you visited and how long you spent on them.
  • Login timestamps, location data, and session information.
  • Information collected through cookies and similar tracking technologies.
We do not directly store sensitive financial details such as card numbers or bank account information. All payments are processed through certified third-party gateways.
Data Type Reason for Collection Mandatory?
Name & Date of Birth Account Verification Yes
Mobile Number Security & Communications Yes
Email address Notifications & Support Yes
NID / Passport KYC & Fraud Prevention On withdrawals
Payment Number Transaction Processing Optional
Device & IP Security Monitoring Automatic
3. Purpose of Data Use

399et uses the information it collects solely for defined, transparent purposes. We never use your data beyond its original intent.

  • Account management: To create, verify, and keep your account secure.
  • Service Delivery: To process gameplay, betting, deposits, and withdrawals.
  • Customer Support: To resolve your issues and answer your questions.
  • Security Assurance: To prevent fraud, money laundering, and unauthorized access.
  • Legal obligations: To meet regulatory requirements.
  • Personalized Experience: To understand your preferences and offer better services and promotions.
  • Contact: To send you important updates, bonus offers, and security alerts.
  • Platform Improvement: To conduct analytics and improve service quality.
Marketing Communications: Your consent is obtained before we send any promotional messages. You can unsubscribe at any time.
4. Data Sharing & Disclosure

399et does not sell your personal data. However, limited information may be shared with trusted partners in specific circumstances:

  • Payment Processors: Only the information required to process transactions with Mobile Banking, Nagad, Rocket, and bank transfers.
  • Legal authorities: To comply with valid orders from courts or government agencies.
  • Security Investigation: To assist in investigations of fraud or cybercrime.
  • Game Providers: Minimal technical data required to ensure game functionality.
  • Business Integration: In the event of a company merger or acquisition — you will be notified in advance.
Before sharing any data, we verify that the recipient party maintains an equivalent level of privacy protection.
5. Cookies & Tracking Technologies

399et uses cookies and similar technologies to enhance your experience and keep the platform running smoothly.

Types of cookies we use:

  • Essential cookies: Essential for login sessions and security — the site cannot function properly without these.
  • Performance Cookies: To analyze which sections of the site are most used (with your consent).
  • Functionality Cookies: To remember language preferences and personalized settings.
  • Marketing Cookies: To show relevant ads — only with your explicit consent.

You can disable cookies at any time from your browser settings. Note that disabling essential cookies may affect certain site features.

Cookie Management: You can manage 399et's cookies at any time by going to your browser settings (Chrome, Firefox, or any other browser) and selecting "Cookies and site data".
6. Data Retention Period

399et only retains your information for as long as it is needed. Retention periods vary by data type:

  • Account information: For the duration your account is active, and up to 5 years after closure (as required by law).
  • Transaction Records: A minimum of 7 years in accordance with Bangladesh financial regulations.
  • KYC documents: Up to 5 years after account closure.
  • Customer Support Messages: 2 years after the issue is resolved.
  • Cookie Data: Session cookies expire when the browser is closed; persistent cookies last up to 12 months.
  • Log Files: Up to 90 days for security monitoring purposes.

When the retention period expires, data is securely deleted or anonymized so it can no longer be linked to you.

7. Your Rights

As a 399et user, you have the following rights over your personal data. Contact us to exercise any of these rights:

Right to Access

You have the right to know what information we hold about you and to receive a copy of it.

Right to Rectification

You can request a correction if any of your information is inaccurate.

Right to Erasure

You have the right to request deletion of your data under certain circumstances.

Right to Restrict Processing

In certain cases, you may request that we limit the processing of your data.

Data Portability

The right to receive your data in a standard format and transfer it elsewhere.

Right to object

The right to object to marketing use or certain specific processing activities.

To exercise any of the rights listed above [email protected]to reach us by email. We aim to respond within 30 days.
8. Protection of Children & Minors

399et is strictly for users aged 18 and above. We do not knowingly collect or store personal data from minors.

Age is verified at registration using your date of birth. If we discover that an account was created by someone under 18, the account will be closed immediately and all collected data will be deleted.

If you believe a minor has created an account, please notify us immediately.

A note for parents: Monitor your child's device usage. If you have any concerns, contact us — we will act promptly.
9. Changes to the Privacy Policy

399et may update this Privacy Policy from time to time in response to new legal requirements, technological changes, or service expansions.

For significant changes, we will notify you through the following channels:

  • A notification will be sent to your registered email address (at least 14 days in advance).
  • A popup notification will be displayed when you log in to the platform.
  • The "Last Updated" date at the top of this page will reflect any changes.

Continued use of the platform after any changes will be considered acceptance of the updated policy. If you do not agree to the new policy, you may request to close your account.

10. Contact & Complaints

For any questions, concerns, or complaints regarding this Privacy Policy, please contact our Data Protection team:

  • Email: [email protected]
  • Subject Line: Write "Privacy Policy Inquiry" in the subject line.
  • Response Time: Usually within 7 business days.
  • Live Chat: Live support after logging in to the platform.
Our data protection team is available 7 days a week to answer any privacy-related questions you may have.
General Questions

About Privacy FAQ

For more details, please visit our Full FAQ Page View or contact Support.

No, never. 399et does not sell your personal data to third parties under any circumstances. Our revenue comes entirely from gaming services, not from selling data.

Your ID details are stored with 256-bit encryption and can only be accessed by authorized KYC verifiers. They are never shared with third parties, except where legally required.

Most of your data is deleted in stages after account closure. However, financial transaction records may be retained for up to 7 years as required by Bangladeshi financial law.

Yes, you can exercise your data portability right to request a copy of all your information. Email us at [email protected] and we will send it to you in a clear, readable format within 30 days.

Yes, every promotional email will include an unsubscribe link at the bottom. You can also turn off marketing communications through your account settings or by contacting support. Please note that essential security and transaction-related messages will still be sent.

Play Safe, Win with Confidence

Your privacy matters deeply to us. Join 399et and enjoy the best online gaming experience in Bangladesh in a fully secure environment.

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